The principle
You should not pay for work that was not done, and we should not absorb the cost of work that was. Everything below follows from that.
Before anything is paid
The free design preview and the free website check cost nothing and carry no obligation. There is no card, no deposit and no trial that turns into a subscription. If you do not like what you see, that is the end of it — you keep the ideas and owe us nothing.
The deposit
The deposit is 50% of the quoted price, and it is refundable in full until work starts — less any third-party cost already spent on your behalf, which we will have told you about before spending it. Once the first stage of work has begun it is not refundable, because the work it paid for has been done. It reserves your place in the schedule and covers the first stage of work.
If you cancel mid-project
Tell us in writing and we stop. We invoice for the work completed to that point and nothing beyond it, and we hand over what exists — files, designs, code — once that invoice is settled. We do not hold finished work hostage over an unfinished project.
If we have not started, you get back everything except any third-party cost already spent on your behalf, which we will have told you about before spending it.
If we cannot finish
If we end the project for a reason that is ours — capacity, illness, anything on our side — you get a refund of anything paid for work not delivered, and you keep everything produced so far at no charge. We would rather hand a project over cleanly than leave somebody stranded.
If a project goes quiet
Projects usually stall because content has not arrived. We will chase it, more than once. If a project is inactive for 60 days we will tell you the project is being closed, invoice the work done, and hand over the files. Restarting later is possible and gets requoted at current rates.
Care plans
Cancel at any time with 30 days’ notice. No exit fee, and you keep the site. We do not refund part-months, because the month’s work — updates, backups, monitoring — has already been done. If you cancel today, cover runs to the end of your notice period.
Malware removal
Malware work is quoted at a fixed price before anything starts, so you know the figure in advance. If we take the job and cannot clean the site, you do not pay for the cleanup.
If a service falls short
If something we promised was not delivered — a deliverable missed, or a site on a care plan hit a problem that plan was meant to prevent — tell us. We look into it promptly, and where the fault is ours we put it right: the work redone at no charge, or a partial refund where redoing it is not the answer.
How to ask for a refund
Email contact@getshieldedusa.com with your name, the service it concerns, and what went wrong. There is no form and no particular wording. We reply within five business days, and if we need longer to look into something we will say so inside those five days rather than going quiet on you.
How a refund is paid
An approved refund goes back to the method you paid with. How long it takes to show up is your bank or card issuer’s business rather than ours, and it is usually a few business days after we send it. We tell you the date we processed it, so you have something to quote if you have to chase them.
Chargebacks
Please talk to us first. We have never needed a dispute to resolve a disagreement, and a conversation is faster than a bank is.
Contact
Questions about anything on this page go to contact@getshieldedusa.com or on WhatsApp at +1 (949) 712-5350 (messages only), answered 24/7. Written correspondence: Get Shielded USA, 600 Anton Blvd Ste 640, Costa Mesa, CA 92626. We operate from Santa Ana, California.