Who these terms are between
These terms are between you and DEMO_LEGAL_ENTITY_NAME, referred to here as "we" or "us". They apply to design, development, security and maintenance work we do for you, and to your use of this website.
Quotes and scope
Prices on this site are real starting prices, stated as "from". The figure that binds is the one in your written quote. We put the scope in writing before we start: what we are building, how many pages, what is included, and what is not.
If you ask for something outside that scope mid-project, we will tell you before doing it and quote it separately. We do not do work you have not agreed to and then bill you for it.
Payment
We take a deposit of 50% of the quoted price before work begins, with the balance due before launch. On builds over $5,000 we can split that into three payments. Accepted payment methods: card or bank transfer. Care plans are billed monthly in advance.
Invoices are due within 7 days. If an invoice goes unpaid we will chase it before we do anything else, and we will tell you what happens next rather than switching your site off without warning.
What you need to give us
Most projects slow down for one reason: waiting on content. We will tell you up front exactly what we need from you — text, images, logins, approvals — and by when. If that material does not arrive, the timeline moves, and we will say so at the time rather than at the end.
Revisions
Design work includes revisions during the stage it belongs to. We review each stage with you and move on once you approve it. Reopening an approved stage later is new work and gets quoted.
Who owns what
- You own the finished site. The domain, the hosting account, the files, the design and the code repository are yours and stay in your name.
- You own your content. Your text, photographs, logo and brand assets remain yours, and you confirm you have the right to use anything you give us.
- We keep our own tools. Generic components, boilerplate and internal libraries we developed before or outside your project remain ours, licensed to you for use in your site.
- Transfer happens on final payment. Ownership passes when the project is paid in full.
We may show the finished work in our portfolio and describe what we built. Tell us if you would rather we did not, and we will leave it out.
Third-party services
Your site may rely on services we do not control — hosting, payment gateways, plugins, APIs. We will tell you which ones and roughly what they cost. Their outages, price changes and terms are theirs, not ours.
What we do not promise
We will say this plainly, because the industry usually does not:
- No ranking guarantee. We build the technical foundations properly. Nobody can promise a position in Google, and anyone who does is guessing.
- No guarantee a site can never be compromised. We harden what we build and we have cleaned more than ten thousand sites that somebody else did not. That lowers the risk; it does not remove it.
- No uptime SLA unless it is written into your care plan.
Liability
We are liable for work we do badly, and we will fix it. We are not liable for indirect or consequential losses — lost profit, lost data you had no backup of, or losses caused by something outside the work we did. Our total liability for any claim is limited to the fees you paid us for the work the claim relates to.
Nothing here limits liability for fraud, or for anything that cannot be limited by law.
Ending the work
Either side can end a project in writing. What happens to money already paid is in the refund policy. Care plans can be canceled at any time with 30 days’ notice, with no exit fee, and you keep the site.
Keeping a site online
We work hard to keep the sites in our care fast, patched and reachable, and we cannot promise they are never unreachable. A site depends on things we do not own — the hosting company, the domain registrar, the certificate authority, the networks in between. When something goes wrong we investigate it promptly whether or not it was ours, and we tell you what we find.
Changes to these terms
We may update these terms. If a change matters and you are a current client, we will tell you directly rather than leave you to notice this page. Work already quoted and agreed stays under the terms that were in force when you agreed it — a change here does not reach backward into a project that is already running.
Governing law
These terms are governed by the laws of DEMO_GOVERNING_STATE, and the courts there have jurisdiction. If part of these terms is unenforceable, the rest still stands.
Contact
Questions about anything on this page go to contact@getshieldedusa.com or on WhatsApp at +1 (949) 712-5350 (messages only), answered 24/7. Written correspondence: Get Shielded USA, 600 Anton Blvd Ste 640, Costa Mesa, CA 92626. We operate from Santa Ana, California.